# FAQ Q. Why did my transaction fail? A. FAILED appears because the transaction failed for an unknown reason. The failure could be for the following reasons.\ \- User network error during the transaction\ \- K STADIUM network error\ \- Others If you need further clarification, please capture the details and contact K STADIUM Help Center. Q. How is the rewards measured? A. Rewards are given to three groups, and the amounts are as follows\ \- 1st referrals (parent referrals): 30%.\ \- 2nd referrals (grandparent referrals): 6%\ \- 1st referrals' SO: 9% Q. I want to change my parent referral code, how? A. Our current policy does not allow you to change your referral code.\ For more information, please see here. Q. I sent to the community pool, but my parent referral is not getting any rewards. A. Please make sure you have the parent, and please ensure the lock-up period. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.kstadium.io/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.